Thursday 14 April 2016

Latest on Third-party Taxi Booking Apps and Drivers

Frankly, I wonder whether anyone is still reading my blog. Nevertheless, I reproduce in full the following two recent Channel News Asia articles on Third-party Taxi Booking Apps & Drivers to thoses who still does reads my blog and might find these articles informative and interesting.

There will be a new licensing framework for private-hire car drivers come the first half of 2017, and updates to the existing Taxi Driver Vocational Licence (TDVL), announced Senior Minister of State for Transport Ng Chee Meng on Tuesday (Apr 12).

Mr Ng, during his speech in the ministry's Committee of Supply debate in Parliament, noted that there was a rise in taxi drivers taking bookings via apps. For instance, the number of pre-booked taxi trips has increased by 50 per cent over the last three years, with the bulk of this increase coming from bookings via apps.

He noted that this increase is in part because taxi companies here have improved their own booking apps, with smarter algorithms to more quickly and efficiently match commuters with drivers. Third-party apps have also helped to "aggregate supply and demand" at the industry-level, he added. 

As a result, taxi drivers are earning more. On average, taxi drivers' nominal net earnings have increased continuously over the past three years, Mr Ng, who is also the Acting Education Minister, said. 

Commuters, too, have benefited as there an estimated 8,000 to 10,000 drivers providing chauffeured services during peak hours. "This has effectively increased the supply of point-to-point transport services by about a third during these hours," he said.


However, while the growth of such services has benefited commuters, there have been some speed bumps. 
Mr Ng said the new competition has "understandably caused disquiet amongst some taxi drivers”. Thus, a new regulatory framework has to be in place to better protect commuters, and help the taxi industry adapt to the new environment. This led to a review of the private hire industry in October 2015, which he had spearheaded.

"With the growth of apps like Uber and Grab, some basic regulations are needed to ensure that the commuters' interests, particularly safety, are taken care of,” Mr Ng said.

"Hence, LTA will introduce a new Private Hire Car Driver Vocational Licencing (PDVL) framework. This framework ensures that drivers providing chauffeured services undergo sufficient training on safety and the regulations for providing such services."
Applicants will also undergo background screening, and be subject to a demerit point system - the Vocational Licence Points System - for errant conduct, like touting and soliciting street-hail jobs, he added.  


Elaborating, Mr Ng said that to earn a PDVL, applicants must go through a medical examination. They must be employed either as a driver in a limousine company, or be a registered owner of a chauffeured services company. Singaporeans have to be sole-proprietors, or employees of a car rental or chauffeur company.

These drivers must also have driven for at least two years, and must hold a Class 3/3A driving licence for at least two years prior to applying for a PDVL.

Applicants must attend and pass a 10-hour PDVL course, and go for a three-hour refresher course once every six years. Active drivers with no demerit points will be exempted, and so will drivers employed by limousine companies, if the companies' training programmes meet LTA's requirements.

Besides the PDVL, Mr Ng said that private hire cars must now be registered with the Land Transport Authority (LTA). Drivers must also display their PDVLs and a tamper-evident decal which cannot be re-used once it has been removed.

The Transport Ministry said this will assure commuters that the cars are indeed registered with LTA, and to strengthen enforcement efforts.


Mr Ng also said that most taxi drivers feel that the training curriculum for the existing TDVL should be updated. That is why the ministry is making changes to reflect changing industry practices and technology.

In the revised TDVL course, taxi drivers will be taught how to use tools such the Global Positioning System (GPS) and not just the traditional hardcopy street directory. The course will also be shortened - from 60 hours to 25 hours - and there are plans for more training to be taught online rather than in classrooms.

As for the refresher course taxi drivers must attend every six years, Mr Ng said this will be shortened to three and five hours, from the six- and nine-hour sessions. Good drivers who do not have any demerit points will also be exempted from having to attend the refresher course, he said.

"I hope this incentive can lead to better services which would ultimately benefit commuters," he added.
For those who wish to convert their TDVL to a PDVL, Mr Ng said a two-hour briefing is needed.

"The TDVL curriculum covers a substantial part of the PDVL curriculum,” he said. “Hence, we will make it easy for taxi drivers to convert their TDVL to a dual TDVL-PDVL licence. They will only need to undergo a short briefing on the chauffeured services industry and regulations unique to the industry. This will allow them to easily switch between taxi driving and providing chauffeured services using private hire cars."
The new TDVL course will be updated from May 2016, he said.


Ride-hailing app Uber announced a fare cut for its private car service, uberX, on Wednesday (Apr 13). 

The base fare for uberX has been revised to S$3 instead of S$3.50, lower than the cheapest flag-down fare of S$3.20 for local taxi companies. The subsequent per kilometre and per minute charges for uberX have also been revised downwards by S$0.05, to S$0.45 and S$0.20 respectively. 

Competitor Grab's GrabCar Economy service has a base fare of S$3.50 and subsequent charge of S$0.90 per kilometre. It has no per minute charge.

Uber's announcement of its fare revision comes just a day after authorities announced new regulations for the private hire industry that will make it a must for private hire cars to be registered with the Land Transport Authority (LTA). A Private Hire Car Driver Vocational Licencing framework will also be introduced to ensure that drivers providing chauffeured services undergo background screening and have sufficient training on safety. 

They will also be subject to a demerit point system for errant conduct such as touting.

Ride-hailing app Grab reduced base fares and per kilometre charges for its private car service GrabCar on Monday (Apr 18). 

The move, which took effect at 11am, comes days after competitor Uber announced a 15 per cent price cut for its private car service uberX. 

The base fare for GrabCar passengers is now S$3, down from S$3.50, while per kilometre charges have been reduced from S$0.90 to S$0.80. With this new structure, fares can start as low as S$4 instead of S$8, the company said in a media release. GrabCar does not impose per-minute or other time-based charges.

Wake up, Uncle!. They are taking private car taxis. Time for you to jump boat.

Typical of a PAP MP instilling fear into gullible Singaporean when he cautions taxi commuters against taking Uber/GrabCar when he asked this stupid question in The Shit Times...that obediently published such shit.

"Who do the commuters look for..Uber, GrabCar, the drivers, or the leasing firms?@ (in case of accident)

It's common knowledge that every vehicle on Singapore road has a compulsory motor insurance policy, irrespective whether the vehcile is individually or company owned. In a claim, the insurer of the vehicles will settle the claims of the aggravated parties. In a accident, report to police with all the vehicle licence plates and soon specialist lawyers will be knocking at your door to represent you.

Slyly, Mr Ang is asking for level playing field. Do PAP consider this when contesting with opposition? Is level playing field in his volcabury?
Mr. Ang Hin Kee plays the fiddler of PAP and is not fit be an advisor to NTA


Anonymous said...

there are still pple reading. haha

Eric Chia said...

Hello, I've been following your blog! Don't mind me sharing your future posts on my Facebook Page. Here's a link to my Facebook page:

Anonymous said...

Yes, still reading.
Write some more.

Si Hui ( said...

Hi James,

I am a research producer for a documentary on Channel NewsAsia.

We are interested to speak to you. I have sent an email to your email address at to tell you more about the programme.

Do reply my email should you be interested. Looking forward to hearing from you.

Best Regards,
Si Hui

Diary of a Singaorean Cabby said...

Hi, Si Hui Tan,

I'm honored to receive your request for a research interview on different races in Singapore.

Due to time constraint and health reasons, I had to humbly decline your rare invitation that represents a prestigious organisation.

I wish you every sucess in your research.


James Lim

Anonymous said...

Keep writing!

Si Hui ( said...

Dear James,

Thank you very much for your reply, we are more than honoured to have Channel NewsAsia be called a prestigious company.

And that is why we need a person like you to come on board with us. Please at least let us speak to you on the phone to hear your views. They are important to us. We would only take 10 mins of your time, not too long.

Do consider this opportunity again and I look forward to hearing from you again, Mr Lim.

Thank you very much.

Best regards,
Si Hui

ShinyVisa Travel Blog said...

Great post. Just got on Uber last week. Never looking back. :D

Anonymous said...

Charge Channel for the interview.
Taxi driver time is not cheap.

Bird said...

happy to see you continue updating your blog!

Unknown said...

Now days difficult to get passenger already. My hirer is returning his cab to comfort and he gonna work for an company. As a full time taxi driver b4 and a part-time driver now I really feel it's difficult to get passengers now.

Maani kamili said...

Usually I do not read post on blogs, but I would like to say that this write-up very forced me to try and do it! Your writing style has been surprised me. Thanks, very nice article.

Digital marketing company in Chennai

dososo said...

Recently, I've taken a uber pool ride with a certain price tag stated as $9.80. But when the driver calculated, he stated a price of $15.80. Leaving me puzzled and asking him why. He shrugged and stated he is unclear as well.

Now, If there is a cancellation charge included, why then is it not stated out front? This is obviously a hidden cost, done maliciously to any (relatively) new users of uber. And why should the be hidden cost not be started out front? And why then did not the driver even known?! Obviously, this is hidden not just from the passenger, one who is paying, it is hidden even most mysteriously unknown to the employee of uber, in this case - the driver.

So this hidden cost has not only left the passenger felt cheated, from the beginning of the ride to even after the ride. All cost must be stated right outfront from the beginning. It's only right to state what is expected. Else, it is as good as going to a certain IT mall in Singapore, seen a price on a product, decided to buy but only upon paying realised it is Not the stated price on the tag but only MORE! This is outright cheating and Sly.

Jackie said...

Mr James, please don't stop writing and sharing. Even though I an not connected to taxi or transport industry, I learn a lot from your stories. Thank you.

When you are in Marine Parade area, let me buy kopi or makan.

I Used To Be Here Always said...

That was an absolute awesome taxi! But I hope the attitude of the driver is not the same of what I've encountered in the Philippines. Honestly, most of the <a href="taxi drivers in Metro Manila, Philippines are extremely extortionist</a>. The commuters are obligated to pay them with tip or paying them with extra amount.